Shipping Policy
amazestoree.com
Thank you for shopping at amazestoree.com. We are committed to delivering your grocery items promptly, safely, and in excellent condition. Please read our shipping policy carefully to understand how we handle orders, deliveries, and logistics.
1. Shipping Coverage
We currently ship grocery items throughout the United States, with a focus on providing fast and reliable service to our customers. Certain rural or remote areas may experience longer delivery times. At this time, we do not offer international shipping.
2. Order Processing Time
- Orders are processed Monday through Saturday, excluding public holidays.
- Most orders are processed and dispatched within 1–2 business days of receiving your order confirmation.
- You will receive an email confirmation with tracking information once your order has shipped.
3. Shipping Methods and Delivery Time
We offer a variety of shipping options at checkout depending on your location and the nature of your order:
| Shipping Method | Estimated Delivery Time |
|---|---|
| Standard Shipping | 3–5 business days |
| Expedited Shipping | 1–3 business days |
| Local Delivery (MD Area) | Same-day or next-day* |
4. Shipping Charges
Shipping charges are calculated at checkout based on the delivery address and order weight. From time to time, we may offer free shipping promotions on qualifying orders.
5. Perishable and Frozen Items
We take extra care when packaging perishable grocery items. These may be packed with cold packs or insulated packaging to ensure freshness during transit. Please ensure someone is available to receive the delivery, especially for items requiring refrigeration.
6. Incorrect Addresses & Undeliverable Packages
It is your responsibility to provide an accurate and complete shipping address. If an order is returned to us due to an incorrect address or delivery failure:
- We will notify you and offer the option to reship (additional shipping charges may apply).
- Refunds for undeliverable packages may be issued, minus shipping costs, depending on the product type and condition.
7. Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can use this to monitor your delivery status online. If you do not receive tracking information within 48 hours, please contact us at support@amazestoree.com.
8. Delays and Disruptions
While we do our best to ensure timely deliveries, there may be occasional delays due to weather, holidays, or unforeseen courier issues. In such cases, we will keep you informed and do our best to minimize inconvenience.
9. Damaged or Missing Items
If your order arrives with damaged or missing items, please contact us within 48 hours of delivery:
- Email: support@amazestoree.com
- Phone: +1 (240) 463-8955
Include your order number and photos of the damaged items. We’ll work swiftly to resolve the issue with a refund, replacement, or credit.
10. Contact Us
If you have any questions or need assistance with your order or shipping, don’t hesitate to reach out:
amazestoree.com
📞 Phone: +1 (240) 463-8955
📧 Email: support@amazestoree.com
🏠 Address: 19623 Kildonan Drive, Gaithersburg, MD, 20879, United States