amazestoree.com

Refund and Returns Policy

At amazestoree.com, your satisfaction is our priority. We understand that sometimes a product may not meet your expectations or may arrive in a condition that is less than perfect. Our Refund and Returns Policy outlines how we handle returns, refunds, and exchanges to ensure a smooth shopping experience.

1. Eligibility for Returns

Due to the perishable nature of many of our grocery items, we can only accept returns under specific conditions:

  • Items must be non-perishable and unopened, in their original packaging, and returned within 7 days of delivery.
  • Perishable items (such as fresh produce, dairy, frozen goods, or baked items) cannot be returned, but we may issue a refund or store credit if the item arrives damaged, spoiled, or incorrect.
  • Proof of purchase (such as order number or receipt) is required for all returns and refund requests.

2. Damaged, Incorrect, or Defective Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery. Include the following in your email to speed up processing:

  • Order number
  • A detailed description of the issue
  • Clear photos of the damaged or incorrect item

Email: support@amazestoree.com
Phone: +1 (240) 463-8955

Once verified, we will offer you a replacement, refund, or store credit, depending on your preference and product availability.

3. Refund Process

Approved refunds will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or credit card issuer. You will be notified once your refund has been issued.

4. Return Shipping

For eligible returnable items:

  • Customers are responsible for return shipping unless the return is due to our error (e.g., you received the wrong or defective item).
  • All returned products must be sent to:
    amazestoree.com
    19623 Kildonan Drive
    Gaithersburg, MD, 20879
    United States

We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

5. Non-Returnable Items

For health and safety reasons, the following items cannot be returned:

  • Perishable goods (produce, dairy, frozen foods, meats, etc.)
  • Opened or used products
  • Gift cards
  • Special order items or clearance items marked as “Final Sale”

6. Cancellations

Orders may be canceled within 1 hour of placement. After that, the order is considered final and may be processed for delivery. If you need to cancel an order, contact us as soon as possible at support@amazestoree.com or +1 (240) 463-8955.

7. Store Credit

In some cases, especially for partial issues or customer preference returns, we may offer store credit instead of a refund. Store credits will be issued via email and can be used for any future purchase on amazestoree.com.

8. Contact Information

If you have questions about this policy or need assistance with a return or refund, you may contact us via:

  • Email: support@amazestoree.com
  • Phone: +1 (240) 463-8955
  • Mailing Address:
    amazestoree.com
    19623 Kildonan Drive
    Gaithersburg, MD, 20879
    United States
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